Terms & Conditions

Last Updated: /11/16/2025

Welcome to Kouture Krown. By accessing or using our website, booking services, or purchasing products, you agree to the following Terms & Conditions. Please read them carefully before using our site.

1. General Use

By using our website, you confirm that:

You are at least 18 years old
You agree to comply with all policies listed on our website
You will provide accurate information when placing orders or booking services

We reserve the right to refuse service, cancel orders, or deny access for any reason.

2. Appointments & Services

When booking an appointment:

You agree to follow all booking, cancellation, and deposit policies
You understand that deposits (when applicable) are non-refundable and secure your appointment time
You agree to arrive on time and follow all prep guidelines

Failure to follow policies may result in cancellation or rescheduling.

3. Products & Hair Extensions

All sales of hair extensions and beauty products are final unless otherwise stated.
We do not accept returns on:

Used or installed hair
Opened hair extensions
Custom or special-order hair

Please review product descriptions carefully before purchasing.

4. Pricing

All prices are listed in USD and may change at any time without notice.
Sales tax may apply depending on your location.

5. Payment

We accept secure payment methods provided on our website.
We do not store or process full payment details.

6. Order Processing

Orders are processed in the order they are received.
Processing times may vary depending on product availability.

7. Intellectual Property

All content on this website — including branding, photos, graphics, and written material — is owned by Kouture Krown.
Unauthorized use or duplication is prohibited.

8. Limitation of Liability

Kouture Krown is not responsible for:

Delayed shipping or carrier issues
Allergic reactions
Misuse of products
Incorrect installation performed by another stylist

Always consult with a licensed professional for proper installation and care.

9. Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted with a new “Last Updated” date.

10. Contact Information

For questions regarding these Terms & Conditions, contact:

Kouture Krown
Email: kouturekrown@gmail.com

Shipping Policy

Last Updated: [Insert Date]

At Kouture Krown, we aim to deliver your order quickly and safely. Please read our Shipping Policy before placing an order.

1. Processing Time

Orders are typically processed within 2–5 business days.
Processing time does not include weekends or holidays.
Custom or special-order hair may require additional time.

2. Shipping Methods

We use reliable carriers such as:

USPS
UPS
FedEx

Shipping speed is selected at checkout (Standard, Priority, Express when available).

3. Shipping Times

Estimated delivery times vary by carrier and location.
Once shipped, delivery is typically:

3–7 business days (US standard)
1–4 business days (US priority/express)

Delivery delays due to carriers or weather are not the responsibility of Kouture Krown.

4. Tracking Information

A tracking number will be sent to the email address you provide at checkout once your order ships.

5. Incorrect Addresses

Please double-check your information before finalizing your order.
We are not responsible for:

Incorrect addresses
Returned packages
Delayed delivery due to customer error

If the package is returned to us, the buyer is responsible for reshipping fees.

6. Lost, Stolen, or Damaged Packages

Once a package has been marked “Delivered,” we are not responsible for:

Theft
Damage
Lost items

Please file a claim with the carrier if an issue occurs.

7. International Shipping (If Applicable)

International orders may include additional customs fees or taxes. These are the responsibility of the buyer.

8. No Shipping on Services

Services such as K-tip installs are not eligible for shipping.
This policy applies only to products purchased through the website.